CPD Approved Course
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This Customer Service E-Learning course will start by clarifying what we mean by customer service and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more
Online Customer Service Course Target Audience
This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.
Customer Service E-Learning Advantages
CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training around their work and personal life.
Duration of the course
75 minutes
Customer Service Course Modules
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
Placing an Order
If you are ordering a single course we will use the details on the order to register you.
If you are ordering the course for someone else it is VITAL that you notify us straight away using our contact us form so that we can register them.
Our contact form can be found at www.lintontraining.com/contact
If you are buying multiple courses for a team please notify us and we will contact you to arrange registration of your team.
When you have been registered you will receive an email with your log in details. Please keep an eye on your spam box.
If you need to discuss your order with us please contact us at 0333 090 4219.